FAQ: Healthy Roots, Natural Dolls for Natural Girls
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What are the dolls features?

Our dolls are 18 inches in height. The dolls come in different skin tones, facial features and hair that can be styled any way you'd like! Last updated: Sat, Sep 19 2015 4:10 pm EDT

What is the "Big Book of Hair"?

We created the "Big Book of Hair" to go with our natural hair dolls. The book teaches girls natural hair care step by step. We include a product and hair tutorials. Girls will learn the properties of different natural hair care products and their uses. Girls will also learn how to do box braids, bantu knots, twist outs and other protective hair styles. Last updated: Sun, Sep 13 2015 6:46 pm EDT

Which doll will we receive?

The first doll from the Healthy Roots line is Zoé. If we reach our stretch goals we will be able to produce the other dolls. We will announce these in updates. Last updated: Sat, Sep 12 2015 9:03 pm EDT

Do you have international shipping?

Yes! We have created an international option for our doll and storybook. We currently offer shipping to: Canada Mexico Australia China France Germany Great Britain & N. Ireland Israel, Italy Hong Kong Ireland Japan Netherlands Russia India New Zealand Singapore Last updated: Sun, Sep 13 2015 6:37 pm EDT

Is shipping included?

Yes! For your convenience we have already included shipping in the price of your order. Last updated: Sat, Sep 19 2015 10:32 am EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://healthy-roots-natural-dolls-for-natural-girls.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

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Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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